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  • We purchase travertine from this store in 2013. The travertine was beautiful and at a good price. The reason I am giving Floor & Decor only one star is because when we purchased the travertine, they did not have the whole order at the location but guaranteed that it would be delivered there for us to pick it up the following week. Fast-forward to 2015 and we still don't have the rest of our order. We called and were told to come to the store numerous times, ready to pick up the product only to be told that they still didn't have it. Last week we went in and saw with our own eyes that they had the travertine we needed. We spoke to Kay and she said she remembered us from 2013 and that she needed to speak to her supervisor before we could make arrangements to have the product delivered (which is the least they could do after not fulfilling our order and having us come to the store so many times and leaving empty handed). She told us she would call us the next day and that it was her priority and to her utmost interest to have this resolved for us. I waited until 3 PM the next day and no call. I finally gave her a call but was told she was with a customer and that she would return my call. I called her two more times and was told the same thing. It has been a week and we still have not heard from them and we don't have the travertine needed to finish remodeling our home. I like the product and wish I could remain a customer since they do have descent prices, but after this experience, we will never buy from them again.
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