This company is awful. My home warranty company referred them and I advised them not to ever dispatch this company again! The tech, Ivan was nice enough but he arrived late and needed to order a part for my dryer. Ok, no problem. I told him I travel often for work and would have to schedule for when I was back in town. The dispatcher calls me to reschedule and is totally rude. I explain I need a very specific timeframe as I'm only in town for a short time- 8-12pm, she says. Not only did the tech not show up or call between 8-12, but the dispatch lady says he couldn't "get through the gate" and "no one answered after he rang the bell." I asked "how could he get to my bell if he couldn't get through the gate?!" Obviously, someone was lying. The 3rd time the tech calls me to reschedule, I tell her I have a specific timeframe - Monday or Tuesday of next week. She says "my tech is off those days". How can this company only have one technician?! So I say then I'll ask my home warranty company to recommend someone else and she hangs up on me! Wow.. Amazing customer service! I can only imagine what would've happened had they actually repaired my dryer!