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  • The Gym itself is fine. I got a decent month to month rate and the amenities are acceptable. Its not the nicest gym I've been to but its far from the worse. The sales man said they will be doing some remodels soon so I'm sure that will help. My main issue is with the training staff. My roommate and I wanted to start going to the gym so we went in and I told the salesman that I was sure I would use the membership but they don't offer a discounted rate when you add someone. So I wasn't sure if it was worth the 30 bucks a month to add my roommate on since he is 5 6" and a 115lbs wet and never has lifted before. So his reasonable response was that we would sign me up and give my roommate a while on a guest pass before we add him onto my account. Also he told me the membership comes with a "free trainer consultation" and since I have a lot of experience with nutrition and working out he said that my roommate could use it to hopefully get him the motivation and assistance he needs to start progressing. It all sounded fine and good until we showed up for the training session. We had been contacted by Kyndra about the session and she said we would be getting a confirmation call the night before ( which never came) but we had the email confirmation so we went in anyway. My poor roommate was sitting there waiting for her for at least 20 minutes and she was no where to be found. Finally I noticed that she came and took him to her little cubicle but then after a while I noticed they were still over there so I decided to go make sure everything was ok. I walk up to Kyndra grilling my roommate about how we got the membership and what the stipulations of our guest passes were. My poor roommate is only 19, tiny and has EXTREME social anxiety and was being grilled by Kyndra who could literally pick him up and break him in half. So I walk up and she asks him another questions and he looks at me and she says " don't look at him answer me" I was thinking WTF so I had to interject and tell her the terms that we started out account and what the salesman had told us. She then informed us that since he technically wasn't a member she wouldn't give him the session even though maybe 8 feet away there is a sign that says something like "bring in a friend and both of you can have a free training session" She never even asked me if I wanted a session or if I wanted to be included so he can receive a session. A) What a waste of time B) If you make an appointment be on time C) I'm sorry if the salesman says one thing and you say another. That's not our problem. Figure that out in your own time and don't involve us in your drama D) Lastly that is not how you deal with a customer ! We did nothing wrong Don't traumatize my poor roommate who was obviously scared since you were grilling him with questions that he didn't know the answers too like he did something wrong !
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