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  • I order new Avon tires on a Saturday and was shocked at the price $682 for front and rear tire then quoted two hours for installation. I went online to see the cost if I ordered tires direct myself from Ontario and with free delivery in 4 days the tires were$282 cheaper. I told them to explain this price mark up to me in a very polite email and that I would like a refund for the outrageous mark up in price. The told me there would be a 35% restocking fee if I were to get refund but they would give me 15% off but no deal on labour. I was told the reason why they were so pricy is that the low Canadian dollar drove up the price and that the spot I had ordered them from must have had them in stock from when the dollar was higher. The tires arrived on Thursday and I had all ready booked appointment for installation at 9am Friday so that I could go riding with buddies over the weekend. I returned Friday night after work by cab from office and my bike hadn't been touched yet so they told me they left a note and first thing Saturday morning they would get to it. After lunch in Saturday still no word. I called and the person in service said he did not know and he would have the other fella call me back right away. 2 1/2 hours go by and no call. So I call back and they still haven't touched bike so not until Monday now due to the fact only 1 out of 3 guys showed up to work and he wished he could fire the other two but can't find people to replace them. Not my problem. So finally on Monday I get a call at lunch saying bike is done. I went to pick it up and they wanted to charge me full price and not honour the in store credit of $130 I got back from 15% discount on tires and charged me $262 for installation. I quickly corrected them and got the $130 taken off. I was treated extremely rudely from service manager and was ripped off. Over $900 for tires and installation is ridiculous given the fact the tires at a substantial Mark up from wholesaler equal just under $400 Not to mention my bike is filthy now being parked in that sorry excuse for customer bikes garage exposed to all the dust and dead leaves blown in from outside. A scrape on my side panel. Horn and cruise control no longer work. Good job Kanes. I will be contacting your top guys as I have a lot of questions for them. I have owned 6 Harley's now and still have 2 and a hardtail. Kanes will never touch my bikes again. Poor service bad attitude with customers when they get caught ripping people off. Go to Gasoline Alley in Red Deer. Best all round Harley dealer I've ever dealt with anywhere in the country. I have zero respect for Kanes. Worst experience ever. Now I have to take it somewhere else to get electrical fixed. Never again will I spend a dime in that dump. May have been good back in the day but those days are long gone. Two thumbs down...
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