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| - DO NOT BUY FROM THIS COMPANY. Before you even get into the headache of getting your furniture after you place an order you'll more than likely have to deal with the pushy, talks too much sales manager Eric. Be prepared for an uncomfortable, high pressure experience with this guy. I very regretfully (note its been about 4 months since I was in there and placed my order and STILL I HAVE NO COUCH) decided to purchase a gray sectional which consisted of 2 pieces (thats 2 non complicated pieces, simplright?) Cost about $2,000 including $100 delivery which really, I don't think is all that amazing of a deal but whatever, is it a pretty nice, comfy sofa (hindsight, I wouldn't accept a FREE couch if it meant I had to deal with these people again) was told it would be about 6 weeks. 5 in a half or so weeks go by and their ready to deliver. Here's where things REALLY go downhill, these delivery guys were AWFUL, awful, awful, be prepared to deal with some of the RUDEST, foul mouthed, totally DONT KNOW WHAT THEIR DOING delivery men. It was EXHAUSTING trying to sort out this ordeal of having my couch delivered (totally wasn't prepared for something which I had thought would be rather simple to be so horribly stressful and complicated) but I guess you get what you pay for and it just goes along with the type of company this is all together. But mind you these guys were SO awful, the front office (in which about 4 young ladies work) of my apartment complex even went out of their way to call to tell me just how rude and inappropriate they were to them (they went in their because they couldn't find my exact apartment, of course). After it was FINALLY in my living room I need to sign off stating everything arrived the way its supposed to and in good condition etc. Well it was in good condition and this guy was STRESSING how they were running late, in a hurry and really had to go so I just signed (whatever it took so they could just go). But really didnt get a moment to just take a breath, calm down and take a good look at it till about 10 mins after they left. When i did however i quickly realized this WAS NOT THE COUCH I ORDERED, it was to an extent, correct color, ALMOST correct configuration but It just didnt look right, to big and awkward looking in my rather small family room. I was CRUSHED, if i only knew the disaster i would encounter from that point on i would have hired someone off Craiglist to take the thing back to the store, demanded a refund and call it a day. Unfortunately i didnt do that. I went in there and after i stood there while they figured out what went wrong was told they'd call me tomorrow, never once did i get an apology or anything like that. Eric calls me the next day and before he just makes everything right and GIVE ME THE COUCH I ORDERED I had to go through this rather amusing sales pitch of him trying to sell me the couch i got (obviously because it was going to cost them a bit of money to take back the couch and order me a whole new one) telling me he'd give me a $100 credit to buy something in the store if i just kept the couch i got. How they just got 'some really nice vases in' i could get with that. Haha, wow thanks Mr.generous, 1st off Im good on a 'really nice vase' and 2nd a $100 credit for furniture is like a $5 credit to nordstroms, oh thanks now i can buy a coffee. After listening to that i told him no i just want the couch i ordered (why is that so hard?) and actually I'm in dire need of a coffee table if you're looking to make up the fact of how YOUR mistake, has enormously inconvenienced me to which his response was " I'll see what I can do". Told me it would be about 2 weeks (you'd think that getting a couch they messed up on to a now unhappy customer would be first thing on their priorities and the factory would fix their mistake before making more couches, being that I've already waited almost 6 weeks, but no). So 2 weeks go by making it 8 weeks since i placed my order and no call. At this point I'm not calling them, i decided to wait. 7 WEEKS go by from the time i went in their and notified them i received the wrong couch and they were SUPPOSED to be delivering it today and NOTHING, which inspired me if you so will to write this review. Apparently Eric has the day off but he'll be hearing from me tomorrow. What really angers me though is that this company has done NOTHING to make this situation right. Maybe I've been spoiled but normally when a company messes up they do whatever they can to make sure i become a happy customer once again, and it doesn't take much with me. NEVER have i dealt with a company that not only does nothing to try and right their wrongs but actually makes the situation FAR worse by messing up more and more. I am now an EXTREMELY unhappy and dissatisfied customer and i know this could have easily been avoided even after i received the wrong couch. I will update my review if this company does anything to try to make it up.
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