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  • If I could give fewer stars, I would. We rented through carrental.com. It SEEMED cheap, but it is NOT worth it. Go with Enterprise or another company. DO NOT RENT FROM THEM! 1. It may only seem like it's 10 minutes from the airport, but depending on where you're flying in, you have to take the link train and then wait for the shuttle. We waited 45 minutes to get to the agency from the meet-up spot. 2. Despite having car rental insurance coverage on my credit card, I was forced to pay $9/day. This is the only company that I've ever had to do this with (Enterprise or Budget don't require this). This information was buried in the email I received AFTER I put in my credit card information online. We met other unhappy renters in the office and in the shuttle on the way home. 3. We were quoted less by email and there were extra HIDDEN fees when it came time to pay. Very disappointing and infuriating, since there's nothing I could do at that point. 4. Online it said we had unlimited kilometres, but they only gave us 400km. (we had to choose not to drive further on our trip because of this) 5. The agent was completely unhelpful at the desk. He seemed like it was sick of renters being disappointed and frustrated and had a BINDER ready to show me why Zoom was right and I was wrong (insurance information, etc.). If you need a binder to tell people how crappy your service is in hopes of convincing them you don't suck, come on. RENT FROM SOMEONE ELSE!!
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