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  • I visit this Ulta location every other week for hair products since they are one of the only places in Madison that carry the brand I need. Out of the two years I've been shopping here unfortunately I've only had 1 or two good experiences when related to customer service. Employees never seem to ask if I need help looking for something and rarely make eye contact. I have observed them asking other customers if they need help though, so maybe I just have constant b face. I'm not sure if it's because of the time of day I'm visiting (which is usually in the evening) and they are just tired and ready to go home or if it's something else. I worked in customer service for almost 10 years so I understand how draining it can be, but I don't believe that's an excuse to provide poor service. However, when it comes to carrying the products I am looking for they do keep them pretty well stocked which is why I gave them 3 stars instead of two. But alas, I think I'll just be visiting my salon to purchase my products from now on.
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