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| - I stayed at the Hotel for about a week in the beginning of September.
When I arrived at the hotel the booking website had NOT sent over my reservation. I had misplaced my reservation print off, the staff figured that out quickly and made sure my rate was right.
Once I got my room, I went straight for the bed. I just drove 12 hours. My bed was flat as a pancake. The room had a Sleep number bed. I could not find the controller to it. I called down to front desk in within 2 mins I had maintenance at my door. They located another remote for me and then showed me how to use the bed. He was very friendly, nice and made me laugh quite a bit.
My first and second night I slept horrid. I thought it was just the drive and time change. No it was the A/C unit. The units are very loud when they start up, so every time the a/c unit came on, it woke me up. This was annoying. I switched on the fan to run all the time, but it did not work, it would only stay at auto, meaning it would turn off and on. I called front desk and they asked me if I like to switch rooms. I attempted. I went into the new room and it has the same issue, so I said no. The hotel came in and switched at the Thermostat so that fan would run all the time. From there I did NOT wake up during the night. Again, the staff was very accommodating , friendly and they understood my issue.
The pool had the waterfall on only once, in my week of staying. I will admit I would have like to seen them run more. The pool needed some help and it was still quite a nice pool. I enjoyed it very much. I know there were storms and the staff was quick to clean up the pool area.
The food.....it was very good. I am not a breakfast person, but I did not miss one while I was there. I was very happy with the breakfast. Again friendly staff, even if they don't speak much English.
I ended up staying three extra nights. I thought the hotel was beautiful, yes it could use some help and it is getting it. I was most pleased with the friendly staff. Anytime I had a question or concern they quickly answered or resolved it. I was never treated like I was a complainer or like I wasn't a hotel guest. Even then I watch them treat non-guest very well.
The housekeeping staff was wonderful. Even when I told them not to worry about making my bed or changing towels out, they would. In fact, they would make sure all my bathroom stuff was neatly laid out and placed in a good order. My bed would have no lines or wrinkles and my stuffed bear would always been sitting in the middle. Just cute. Yes, I travel with a stuffed bear, was my sons. Just the fact the cared about detail pleased me greatly.
Would I stay here again? At first I almost left the hotel and now.....I am so glad that I stayed there and I plan to stay there again in my next visit to Phoenix.
Phoenix has an uptown and a downtown. This hotel is Uptown and its still a walk-able area, and that's saying alot for Phoenix.
Thank you Phoenix Place for a great visit. It was the rest and care I needed. Thank you Thank you Thank you
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