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  • A very terrible customer service try to cancel my reservation for pass 3 week I called 1800 reservation line never go through when it vanilla went through they put. Me on hold for almost 30 mins then hang up on me no one want to help they give u the run around I been try to get to hold of them for pass 3 weeks online on the phone no responds and went to the rental place they say they can't help me I can't cancel with them I have to call the 1800 number I told them I can not get through with them all they say sorry we can't do anything about it when I got through it was the los Angeles branch answered n they told me they will try to get the law Vegas branch to contact me but I got the call from Australia the last don't listen a word in trying to tell her she say because we just reserve the cancellation today is under 14 days so I have to pay the full amount of your reservation which is $2500 that I never even get to go on my vacation I have told her I been try to call the 1800 line been try to go online chat been to the location n no one have acknowledge me she don't care she just say u have to pay the full amount when I ask to speak to a manager or higher up she told me she is the highest up there .... If this is the system they have why would people want to go there there process time is slow waiting time is long.... Give a try When u call the reservation line all they do is ring ring ring then hang up so please tell me how can people get through and cancel or ask any questions
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