I agree with Jason L. about avoiding this place for date night. I tried to go have grown-people time with my man, and we were overwhelmed with kids running underfoot. It was hard to talk.
The food is good, if slightly pricey. The tomato basil soup is good, and I enjoyed the garden ciabatta.
It's a decent place for lunch when you're in the middle of the work day. The service is pretty quick, and there's always the salad bar option if you're in a hurry. It's nicer than the other chain delis, so it's good to have on hand. I get into such ruts with lunch that I need help sometimes remembering that I can go to more than the three places I always go.