I wasn't expecting too much and it was my first time ever going to a Fantastic Sams, but the experience was great. They greeted me and checked me in right away, and gave me an accurate waiting time. The stylist who cut my hair did a great job; she was very professional and took time in fine-tuning the hair style. I noticed that everyone was friendly and quickly greeted everyone who came in the shop. The store was clean, and it was a good experience overall. Really no complaints and definitely affordable.