I just took my rescue dog, Roxy, who's a terrier mix, for a grooming. She was a tangled mess when I took her in at 4 pm. Tammy called me at 6 to say she was ready for pick up. I hardly recognized my little girl. They gave her a short trim that revealed her beautiful face and markings. She was positively buoyant. She was in with some of their personal pets and was having the time of her life. I'm very sorry to read the experience of the other reviewer, but I can certainly say that I couldn't be happier. The entire staff was friendly and courteous. We were even sharing pics of our pets.