I'd heard about this shop and the good work they do. I called to ask a few questions and guy that answered the phone was polite and professional.
That's where the good stuff ends.
We walked into shop around 5 pm, there were 3 artist and 2 customers. No one said hi, be right with you - nothing.
Finally, Paul looked at us with a what do you want look so I walked up to tell him what we wanted. Turns out Paul is deaf - so its a challenge to to communicate with him but I tried to explain what we are looking for, heart shaped tattoo with letters intertwined - even showed some examples on my phone. He sketched something out and it was pretty awful. He showed no interest in working with us and was rude - to add insult to injury none of the other employees attempted to intervene to help us out.
Very disappointed.