I love Sephora and it is so nice to have one on this side of town! (Not so nice for my wallet, but, I do love it...)
I've gotten pretty good service here on most occasions. I've gotten free samples of perfumes and colognes that I and my husband have wanted to try several times without difficulty, and gotten help choosing moisturizers, masks, etc. The customer service here is MUCH better than the service I have gotten at the Town Square and Forum locations.
Their product selection isn't as great as the larger stores down near the Strip, but the store is calmer, parking is easier, and they do have a much better makeup selection than almost all other stores.
One of the reasons that I used to love shopping at Sephora was the free samples and those seem to be really hit-or-miss at this location. Last week I got a full size Sephora sheet mask (7$ value) as a sample, but prior to that I don't think I'd ever gotten a free sample in my bag. They also don't always have VIB point rewards that are advertised on the Sephora app or on the website (which may be standard for other locations, I'm not sure).