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  • The gaming staff here is mixed. I went to play at the MGM Grand two different times during my stay in Vegas and got two different experiences each time. Note: I did not stay at the MGM, so this does not include any rating for the hotel - just the casino and the food. On my first visit, it seemed that all the tables were, at a bare minimum $15 for blackjack and craps. I asked one of the pit bosses if there was anything cheaper and he said if I went to the back pit, far from the front doors, I could find a $5 table. I didn't see one back there, so I asked that pit boss, and she permitted to me to play for $5/hand at a table that was just starting up. It was a little odd though because she made other people who joined later play $15/hand but kept letting me play for $5 because I was "grandfathered in" - I can't complain but I felt bad for the other players that weren't necessarily getting a fair deal. The second visit was a poorer one. I went to go redeem a ticket at the sports book and there were 3 windows open. All of the guys working the windows were taking their good old time chatting up the young ladies that were placing bets. I waited, the only person in line, for over 5 minutes before finally one woman finished and left the window. I walk up to the window and the supervisor comes over and says "sir, they'll get you at the other two windows" and changes this employee's sign to "closed." Good customer relations would mean letting me cash in my ticket real quick instead of directing me to another window that was still busy with the same people as before. For this reason, I probably won't be gaming at MGM on future Vegas trips. Their loss. The food was "meh." At the two cafes there, the coffee at each of them was horrible. Go to Starbucks instead.
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