I waited for twenty minutes in the drive-thru, just to be told someone would be with me and then ignored. When driving away to leave, I saw three employees just standing around, talking to each other, as if no one was in the drive-thru. I decided to go inside and discovered the lobby had already closed. An employee came to the door and said they were changing headsets. I expressed to her my dissatisfaction with the level of disrespect and poor customer service I and my daughter received. She acted as if she could care less. I tried to submit a written complaint with KFC, but their website was acting screwy, so I don't even know if it went through.