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  • So we've frequented Nori quite a few times and have had some issues, but none to the level we had this last week. When we entered the hostess was on her phone with what appeared to be an IT problem but after about 1 minute she still had not acknowledged our existence. I work with the public so I totally get when you're on the phone and a customer approaches, but typically I make eye contact and say "be with you in a minute"..... that did not happen here. Ok no biggie. We were greeted by a nice waitress and when my husband asked if they had any Japanese whiskey she said she would have to check. She came back about 6 minutes later to say they only had some scotch..... I then inquired about their yelp check in for a free edamame and she said she had never heard of that (even though I showed her on my phone) and she had to ask her manager. She again left and this time didn't come back for another 8 minutes. By this point I had put a timer on my phone just to see how long it would take, once it hit 8 minutes I'd had enough and we got up and left. If it took that long to just get seated and not even get our drinks, I wasn't about to test how long it would take to actually order our food and receive it. Mind you, there were only 2 other patrons inside the restaurant at the sushi bar and 2 chefs, 2 servers and a few busers.... so they were clearly not shortstaffed so I have no clue why it took so long and there was so much confusion. We've been here a few times before and in the past we have not had the friendliest encounters with their hostesses and one time I ordered a salad to go and when I got home a green bug climbed out of it. I took a pic and went back. Now I cannot totally blame Nori for this since I know bugs can get in food sometimes.... But last week was the final straw. They need to get their act together with how to treat customers. Their food in the past has been decent but nothing exceptional. We ended up going to Yard House where we were happily greater by their hostess and had a wonderful experience!!
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