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  • I've been to True a handful of times for lunch. The concept I've found to be more appealing than the food (organic wine clashes with my palette). However, last week I had a particularly difficult time. Allow me to explain: We arrived at the table for lunch and began to order drinks. My three other friends made their order but I guess because I was looking at the drink menu this meant I didn't want anything, nor did the server ask. Okay, I can understand, I wasn't paying attention. My fault. When the server comes back with the drinks I will make my order for a tasty beverage then. He arrives with the drinks in tow and I place my order (success), but at that point we are all ready to order our meal, which we do. After a few minutes of waiting I still had no tasty beverage. I flag down our server to ask about my drink order (obviously forgotten when it was placed with the food order), which he immediately goes to retrieve. Okay, I can still understand. When placing a drink order with a meal in a group setting, remind him about the drink order before he leaves. My fault again. When he arrives with my tasty beverage in bottle form (beer if you couldn't guess), he pours it into a glass, however, he didn't tip the glass nor pour it slowly, so I am now left with an all-head glass of beer, waiting for it to be drinkable. Now I am upset. Not because of the near 15 minute wait to get a drink, but because when it arrives, I am forced to let it sit (another 5 minutes) because it is undrinkable. My friends were ready to order another drink while mine was sitting waiting. I hate to be one of those people that complains about minutiae details such as pouring a beer, but that day I was. If I performed that level of service in my line of work, I would be easily replaceable. Beyond the service, I tried the True Burger that day. It was one of the driest, least moist burgers I've ever had (ordered it medium rare). It's sad, because I've previously had pasta and pizza here which were good, but I guess it just wasn't my day. If I could give a rating of 1.5 stars I would because of previous meals, here, but I can't so it gets 1 star based off my last experience.
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