The only reason I'm writing this review is so whoever the unfortunate souls were who invested all their life savings into opening this place know what's really going on in their restaurant.
First off, I LOVE this place. As far as the decor, the location, the feel of things, it's perfect.
BUT, your staff is ruining your establishment. I work in the service industry so I know what is acceptable and what is not. 45 minute ticket times with absolutely no communication, no apology, no "let me get you a cup of soup while you wait!" At 40 minutes we politely asked where our food was and the bartender looks at us and says "well I would check on it, but I know food takes a long time so..." Are you kidding me?!? That is the most pathetic response I've ever heard. If that were my bartender she'd be fired on the spot.
No one smiled. Not one employee had a smile on their face. Something has to change. Especially when it is season in Arizona and people from all over the country are coming to visit our beautiful state. Have some pride in where you work.
Anyway, I would really love to see this place change around because it's potential is off the charts. Get some people who look like they want to be alive and well and maybe a few extra people in the kitchen. Thank you for your time.