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  • Do not rent from Hertz at Union Station. They are absolutely horrible, unhelpful, rude people. I rented my car from the Hertz on the Queensway and wanted to return it at Union Station. On my rental contract, it's says the return location is Union Station and gives the address as 65 front street, which is exactly where Union Station is. So, one would think that is where the car should be returned. It's not. i drove around Union for half an hour, looking for the Hertz return spot. Then I parked for half an hour and called Hertz Union Station over and over again, leaving 3 messages. No one answered the phone, no one called me back. Finally, I paid to park the car in a random underground lot and went into Union to see if I could find any info. I went to the Hertz desk and explained to the woman that I was an hour and a half late returning the car because the return info was wrong on my form. She gave me a map to the actual return place which is a parking garage at Yonge and Front. i told her i didn't want to be charged an extra day for the rental because it was not my fault I was returning it late and asked to do the paper work there. She was rude and told me she couldn't do anything and that I had to go return the car at the other place. I get there, i do that and the guy then tells me I have to go back to Union to do the paper work. Well, I flipped out. I told them I was not going to the other location and that I was not going to pay the extra day and that I was called head office to complain. Here's the best part...someone finally returned my call about where I was supposed to return the car...3 hours later! I usually rent from Discount who I have had nothing but good experiences with. I went with hertz this time because the pick up location was closer to my house. Never again. Never. It does not even deserve one star.
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