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  • This place actually tends to have pretty good food. But the service really crapped the bed on me tonight. Imagine walking into a restaurant and being offered a drink. I obliged. She tells me I need to open a tab, which isn't a problem but I tell her I was going to use a gift card. No sweat she assures me I can do that, but she still needs a card to open a tab. Hmm. Okay. Fine. So I give her my card. You can probably imagine where the story goes from here. Well, sort of. This server decides to abandon the entire side of the bar I'm sitting at. A different server (20 minutes after the first one disappeared on me) does the courteous thing and asks me if I needed a refill on my water and drink. I do. I also had planned on ordering food, but the first server relieved herself of any duties after dropping off drink and water and swiping my card so I politely ask if I can order food from this server or if he wouldn't mind letting my server (at the opposite end of the establishment) that I was ready to order. No sweat he assures me. He can put in he food order. Really at this point I have no server. I have been passed off numerous times. After having eaten. And sat around aimlessly for a half an hour I grab the attention of the guy who put in my order. Excuse me but would you mind giving me the bill? Maybe this is my fault for not saying "I want to use a gift card and pay for my bill" or maybe it's just been an hour and half since the very first server reassured me that it wouldn't be a problem and in that lapse of time it has entirely become a problem. I'm finally able to flag down a new server who is willing to help me out (I assure you I sat patiently as plenty of servers went out of their way to avoid eye contact with me). She makes eye contact and goes out of her way to hear me out unlike everyone else I had experienced up until this point. This clearly frustrated her too. She needed a manager to override things and was visibly growing irksome of the inconvenience that this created. At the end of the day I felt like all of this could have been avoided if I hadn't been passed off numerous times. I was made to feel like I was being difficult by almost every server, even the one that ended up helping me when it was a situation created entirely by the staff's inability to even make any sort of eye contact or not be I such a rush to run off to anything else that I could have even edged a complete sentence out. It was poor service all around and everyone made ME feel like I was the problem. I was patient and courteous and still even tipped well above 30% gratuity... but somehow I left feeling like some sort of giant inconvenience. The good news is the food was tasty. Just no where near being worth the hassle and the lasting feeling that I was totally beneath my servers' time. What a lousy experience and what a terrible way to make someone feel who is helping support your business.
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