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| - So I put on a button up shirt, wear a jacket and am ready for what I am told is a 4 diamond experience. This is my first time to Tuscany so was looking forward to great service, great food and a relaxing experience. What we got when we arrived was an Italian bistro that was filled with families wearing shorts and t-shirts, rushed service and decent food. Apparently, changes have taken place and the restaurant has decided to sacrifice its four diamond status to cater to the family clientele in shorts.
When we arrived the walk down the staircase to the restaurant was promising. However, once we got to the host stand there was confusion and we were quickly handed off to a server who grabbed two menus, a kids menu (we don't have kids) and began to run away without asking us to follow her. We got seated and I must say that our server was GREAT under the circumstances that she was given. Unfortunately, she was rushed and had little support and this made our experience seemed rushed. (If any of you have seen waiting, I pictured our server as being the waitress who goes outside and yells and screams.)
We shared a couple of plates and though we were given extra plates to eat off of, we had to use those same plates for each course as they did not provide a clean plate for the different courses. Also, our water glasses were not filled even though they said they were going to do so.
The food was just good and when you have to drive 20 minutes or so, and you are expecting 4 diamond food and service, good is not good enough. There are better Italian food restaurants closer to me (Pinos and Gaspers) that I would prefer to go to. I cannot say any of the food was bad, but I will not go back to Tuscany. It's too bad that they did change their menu as it sounds like it was great.
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