Loyal customer of 7 years no more!!! For seven years we made steiners are #1 choice for food,drinks,and good times. The service was amazing. Your glass wouldn't be 1/2 way gone and it was refilled. For 7 years we never had a bad experience until recently. We went for breakfast a new waitress was on the morning staff friendly at first but not attentive only greeted us and gave us the check. She didn't even notice we were not eating our breakfast except the toast as the hashbrowns were burned and the eggs were extremely undercooked when we asked for medium. We thought it was just an off day.... Then we went back In last Saturday for dinner around 5:30 fearing we would hit the rush we were surprised how dead it was.... The 3 waitresses saw us come in as we debated where to sit. We waited 15 minutes and no one came to the table. But they all walked past us many times and then were chit chatting at the counter in front of the kitchen laughing.... We decided to leave. As we got up the waitress walked by who saw us come in and said have a good night we turned to her and said you never even waited on us. No apologies or nothing like come back were sorry will take care if you. So we went to timbers were we were greeted right as we walked in and had a waitress at our table less than 30 seconds. 7 years of being loyal customers, we even went on their bus trips, had birthday parties there.... What a disappointment. The service has done a 360 because there is no service!!!!! Will not go back guess timbers is our new bar of choice.