The staff is rude.
The food is so-so. Not worth the price (you're paying for the location).
The atmosphere is cool. But that doesn't make up for the staff's attitude.
I have been a few times and been treated poorly in some way each time, when you're dropping $100 or so on drinks and a movie in one spot I think that it isn't too much to ask that the staff be courteous.
I guess I could get over the food that's half way good if the staff was just nicer. Over the 4 or 5 times that I've been there though the staff has progressively gotten worse.