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  • I recently flew from Seattle to Charlotte overnight on a red eye with US Airways, then from Charlotte onto Miami the next day. The check in process in Seattle was a bit of a mess because US Airways' computer system was down. At the gate they were forcing some people to check their bags, simply because the flight was full and they were quickly running out of space in the overhead compartments. However, they were offering to check people's carryons through to their final destinations and they were doing it for free. My primary gripe with US Airways is the same one I've mentioned in past reviews - This airline tries to nickel and dime their passengers, and cut out a lot of what should be basic services in order to save on costs. When I finally got to the ticketing kiosk at Seattle airport to check in for my flight to Charlotte, they had me in a middle seat. If I wanted to select and aisle seat or a window seat they wanted to charge me $25. Yes, evidently anything except for the middle aisle where you're squeezed between 2 people is now considered "premium seating" and you must pay extra for it. Also, as has been the case for the past year or more, there is no longer any complimentary entertainment or even music in the armrests on US Airways' planes anymore. While this isn't a big deal for most, my iPhone was running low on battery so I didn't want to use that to play music, and during the nearly 5 hour flight from Seattle to Charlotte, it would've been nice to be able to at least have some music to listen to in order to help pass the time. Not on US Airways' planes. Evidently music systems cost money. While the management of US Airways may be trying to reduce costs in an effort to increase their bottom line, these are things that passengers notice, and it quickly makes them want to consider other airlines. In other words, their constant cutting of services and amenities to improve their bottom line may help them realize a few extra $$ now, but will most likely cost them customers and hurt them in the long run.
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