So rare anymore to receive old school, honest-to-goodness customer service. I requested a service appointment from Water Heater Pros via Yelp messaging regarding the noise ours was making. Instead, Charlie simply recommended we flush it out to get rid of the sediment. Of course, it worked. But obviously, what he could've easily done instead was send someone out to collect service charges for a simple flush we could do ourselves. Because that's what we're all used to, right?
Thank you, Charlie and Happy New Year!