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| - My 2 friends and I came here on a lazy Sunday after shopping. We saw their lunch deal and decided to grab some sushi before heading home. What a mistake.
The place had some people sitting but wasn't anywhere near full at lunchtime around 2pm. We come in, get seated, get the normal tea served, that's all fine and well. Give our orders (2 sushi combos, and a chicken teriyaki combo), so, you'd think that'd be pretty simple. Then a couple gets seated beside us about 10 minutes later.
10 minutes after that, the couple beside us start getting their food coming out. Actual full-on rolls, combination platters, whatever. We've munched our salad and soup and are looking at them sadly, expectantly, thinking (in vain), that our food was coming out soon since we had sat down before the couple.
No dice. The couple keeps eating, we keep chatting.
For 40 minutes. No food. We asked them around the half hour mark if they were planning on giving us our food. "Oh, sorry, they are making it right now." THIS IS RAW FISH. Everyone else had CLEARED OUT. HOW IS THIS OKAY.
Then, when we got the food, our combos were missing fish on them (my friend and I had ordered the same thing, her plate looked twice as full as mine), and a part of my friend's teriyaki combo (the california rolls) didn't even COME until we reminded them that it came with it. The tempura dipping sauce tasted watered down, the chicken teriyaki was cool as well.
There was literally only the couple in the restaurant, it was 40 minutes after we ordered, and they STILL couldn't get our orders right.
On top of all that, there was no apology, no attempt to make it up to us, nothing. The couple beside us had their tea refilled maybe 2/3 times, we had ours refilled near the end of our lunch.
Needless to say, we will not be going back here ever again. Horrendous service, and didn't even really pay attention to the food because we were so pissed and hungry and disappointed that it was ruined regardless.
Horrible experience, we should have completely refused to pay.
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