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  • Luca West supposedly has a nice happy hour. I'd give them and their manager a minus 5 or zero if it was possible. Stay away. It's a poorly run restaurant. We have been intending to go for a couple of weeks to try them out for a happy hour. Today we decided to give it a try. Today is Father's Day, so I called Saturday night, twice Sunday before 5 and twice Sunday after 5pm. The menu only states happy hour is 5-9pm on Sunday. It does not have any exclusions for holidays or special events. We were a bit wary of going after no one answering the phone. I left 3 voice messages for them to call me and of course they never did or I wouldn't be writing this. We arrived at 7pm to get a table for a group of 8 of us. The outdoor patio had a bartender 3 tables and an empty bar. It has a large patio and bar. It was totally dead. The large inside bar had nobody other than a bartender. I inquired at the inside bar about Sunday Happy Hour and was told there wasn't any. From the bartender and manage I found out that there were multiple parties similarly disappointed. My wife stormed out to call our friends to tell them to head to our house for happy hour and light food. I went back in to talk to the manager who was clueless on how to run a restaurant or customer service. You either answer your phone or return calls. Blaming it on a hostess that didn't come in to Work was a pitiful excuse. Any true leader should take responsibility for their failures and commend their staff for successes. In the ridiculous case this happens to the restaurant you take care of the guests immediately anyway you can to make it right. Nothing was done by the manager to even try to rectify and take care of his guests. It appeared that his poor management also extended to the dining room as he was helping to wait tables. Likely another oversight for having adequate staffing to provide proper service. Until they can run a restaurant, answer the phone, and provide service, I suggest that everyone stays away.
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