Volvo provided great service for my car until they received a less than favorable survey result from Volvo North America. Brian presented me with a hard copy during my fifth visit over the course of four months for the same problem. It should be noted that I had been taking my car to this dealer for six years and during my last visit was treated as though I had no history of trusting them with my vehicle. I called Volvo North America to express my dissatisfaction of their process to provide feedback as a target for this dealer to use it as a means to harass me. The consumer should not have their comments exposed. It proved in this case to severe a six year relationship. Incidentally the issue with my car was resolved during the last visit. I may forget what they said but will never forget how they made me feel.