My dress came in damaged from the manufacturer; rather then immediately offer to fix it they said they'd take care of during alterations. After a debate they fixed the boning that was literally cutting threw dress and stabbing me, and the sash that was sewn on wrong. When I got the dress back there was a Shoe print on the CREAM colored Sash! So when I said I would be taking the dress to a more reputable place for the alterations they were actually surprised. It gets worse. The other bridesmaid in the wedding got her alterations done on site. Her dress came back BURNT. A dark stain from the steamer THEY used! Also on the cream colored sash. That same Bridesmaid paid for a rush on her dress, which then was, surprise, surprise NOT rushed. Then it was ridiculous trying to get the $ back. Okay ready for the icing on the cake? My best friend the BRIDE had her dress altered. She went in for the final fitting to find out they had brought it in so much it was hard to zip and the sweetheart neckline was still too gapping, the only thing she needed fixed! They also added VISIBLE tacks to the train where it did NOT need them and it made the train twist up. The hem was too short. The side seams were the ruching should have met up was lumpy unaligned and unflattering. The back of the dress was also bulging were it never had before. This was 15 days till the wedding. And how much did they charge for their shoddy work you may wonder? $400 after quoting and guaranteeing it would only be $200. They can't sew their way threw a sock puppet! We proceeded to take the dress to 2 other seamstresses who couldn't believe how butchered it was. Neither of those ladies could fix it either since it was purchased elsewhere. The original score when we researched them was 27/30. Not a couple months latter it was 11/30! So at least we know we were not alone in this. This whole experience was a nightmare I would not wish on my worst enemy.