Only needed a one night stay in Charlotte, arriving late, so made reservations based on the fact they had airport transportation. (Was going to pick-up my rental car the next day as they were closed at the airport). Desk clerk made reservation for a taxi for pick up the next day since we were not picking up car at airport. Shuttle driver that evening was prompt and very friendly. Hotel was fine for what we needed, close to airport etc.
Would stay again for the location.