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| - The venue is very nice, and the location is great as it is so close to Union station, which makes coming in from out of the city very easy. The staff on the other hand leaves much to be desired. The day the Lana Del Rey tickets came on sale I called to inquire about accessible seating. I have an autoimmune disease that effects my joints- my knees are the worst; and as a result I cannot sit or stand for long periods of time, and need to move around in order to manage the pain. I explained all of this to the department that deals with the accessible seating, and over the phone they were wonderful. I expressed my concern that I did not look like a person with mobility issues, and they assured me that this was not going to be a problem as they understood the situation, and that accessible seating was not just for people with wheelchairs. Again, I was so amazed with how the situation was being dealt with from the get go. In the end I was placed on the call list and told that it was first come first serve, so that there was no guarantee I would get a seat. I was fortunate enough to get one though.
When I arrived at the venue the seats were just how they had been explained to me over the phone, they were perfect. I sat, twice the ushers came over to check my ticket to make sure I was in the right spot- that was fine. They very politely asked me if I could move my seat over a little bit, and I did. On another occasion, right before the show was to begin, the ushers noticed that a couple in front of me was in the wrong seats, so seats had to be brought in, in which they were placed right beside me, and again I was asked to move over. At one point, the ushers even attempted to get me to sit in the normal seats as I assume it was causing too much confusion, and I explained to them my mobility issues, and they were fine with that.
When the show started a women came and stood behind me for a period of time without speaking. She proceeded to then ask to see my ticket, which for a third time was fine. When she began to explain why she wanted to see the tickets though she became very rude. She explained that she was waiting for someone in a wheelchair to sit in that area as well. I was fine with that. She then proceeded to accuse me of buying the tickets from someone in a wheelchair from the US. She told me she could check to see if I was the one who originally bought them. I said I was (NOTE: They checked my ID upon picking up my ticket) and explained the situation, again she was rude, proceeding to tell me I had no right to be in this section as there were others who apparently deserved to be there more than I did.
Overall, the whole situation left a very bad taste in my mouth and ruined my concert experience for the evening, leaving me very upset. The staff clearly needs to be more educated on how to support people with invisible illnesses, and to not make assumptions based solely on peoples' physical appearances.
I will not be returning to this venue, and I will make sure I share this review with others who suffer from invisible illnesses, so that they know the Sony Centre is not a supportive space for these individuals.
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