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  • Crystal Saves the Day! On 6/6/17 I came to this branch for an Appointment I had set the week before. I came in to an EMPTY waiting area and a representative working up front greeted me. I explained I had an appointment with Teresa. I was then told she no longer worked at this branch. I explained that my son was coming from across town to be added to my account a ONCU. When asked what they could do to help me she told me "to make another appointment for a different date at the other location". I explained again that I had set an appointment for THIS branch and my son was coming to meet me THERE and how could she help me. She then stated "I will put your name on the list and maybe someone can help you". One man had since come in and was waiting behind me. She (Sandy ?) told me she was putting my name on the waiting list and then pointed to the man behind me and said "but I will help you now" and walked off with him to her "office". She made sure with a look and an eye roll as she walked off that I knew she could have helped me but chose not to. How freaking rude. My son arrived and I told him what happened and he suggested I move my account to another credidt union. Then from out of the clear blue sky a hero arrives on the scene. A representative that had been on the phone with a customer walks up shakes my hand and asks if she can do anything to help us. "She heard I had an appointment and was sorry for the inconvenience but could she possibly help me instead. Her name is Crystal. She proceded to make us feel welcome and that she cared that we were customers there. She provided excellent service and was very knowledgable about different products and services we might want to look at for our business and personal needs. Let me tell you - if not for Crystal I would have pulled every dime out of that Credit Union. Thank you Crystal - I hope the "powers that be" are aware of what a great representative you are for their company.
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