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  • Worst pickup experience ever. Purchased toys online for pickup at this location. I went on Sunday afternoon when traffic was slow and the store wasn't so busy. A clerk near the entrance directed me to a worthless machine in the back of the store so I could scan my barcode. The stupid machine could not read the barcode so I had to page a clerk. This went on for about 20 minutes until finally a clerk happen to pass by; not that she was responding to the page. Of course she wasn't able to help and directed me return to the first clerk near the entrance. They found my order in the system and after several minutes later, I was FINALLY handed my order. Total times spent: 30 minutes to pickup 2 toys. On the way out the door, I noticed several clerks that were just hanging out and not attending any customers which made me upset since I had to wait 20 minutes for someone to show up at the barcode machine. As a matter of fact, there was a group of clerks taking pictures of each other and perhaps posting on Instagram #epicfail. This is the last time I'll choose to pickup at this store. May be shocking but I've had better customer service at Wal-mart (on Nellis) which means a lot to the experience I had at this store.
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