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| - Myself and my friend visited Toyota of Gastonia today looking to possibly purchase a vehicle. Our salesman, who any ability to be personable, professional, or even show any sort of human emotion returned to the bargaining table with a more than insulting trade offer($2000- When KBB states lowest possible was $2971 with a range to $4000) and up-priced the vehicle we came to look at $21,900 when it was advertised at $16,900. This is a 2013 Toyota RAV4 XLE front wheel drive with almost 39,000 miles on it...lol You can get a the SAME model in Asheville with AWD and 28,000 for $20,950 Gastonia Toyota people.
So after wasting our time playing games and insulting us with a low price trade value and over-pricing their car(basically changing the price of their car to make it look like we were getting a bigger deal) we left hastily as to NOT waste anymore of our Sunday afternoon.
After leaving we received a call from BRIAN SIMMONS General Manager of Sales at Toyota Gastonia who is supposed to be a professional. He said he was calling to smooth things over. I merely expressed my apprehension at dealing with car dealerships and when he realized he was dealing with someone who goes into a dealership with their homework done, car prices/values(retail and wholesale), applicable interest rates, etc. he became irritated and called me a "Arrogant Pr#ck." NOTE: I am not cussing here I am quoting BRIAN SIMMONS, General Sales Manager.
I did not cuss at this man, nor raise my voice, nor call him a name. I was in the middle of a conversation merely discussing my apprehension in dealing with car salesmen. And boy did he really prove my point! He went on the further explain that "CUSTOMERS ARE LIARS TOO A LOT." And stated that he would not sell a car to a "PR#CK LIKE ME." lol Well Mr. BRIAN SIMMONS I have no intention of buying a car from your dealership that can't take two seconds to understand my views and opinions.
All you cared about BRIAN SIMMONS GENERAL MANAGER of Toyota of Gastonia was pushing an over-priced vehicle onto me with bald tires, only 1 key, was sitting on your lot for 1-2 months as per your salesman, wouldn't start at first, and that was not in the condition that the pictures you had posted on-line.
BRIAN SIMMONS you are by far a professional at anything, other than pushing sub par, over-priced vehicles onto unsuspecting consumers. I have never in my life dealt with such a fowl-mouthed individual who claims to be the GENERAL MANAGER OF SALES? Perhaps you should go back to school and learn respect and get some respect for yourself as you had no right to talk to me that way as I did not talk to you that way.
Shame on you BRIAN SIMMONS. I will be sure to forward my comments to Toyota Motor Co. of America as well.
Consumers beware this car dealership, under the management of BRIAN SIMMONS, does not have your best interest at heart. The moment I asked Mr. Simmons to explain certain items to me he blew up, screamed, and resorted to name-calling. Is this someone you want to trust investing your hard earned money with? This is America and I have to right, as a conscientious consumer, to ask questions to safe guard my choices in purchase. BRIAN SIMMONS wants NO QUESTIONS ASKED QUICK SALES....then who gets stuck with the LEMON and the BIG PAYMENTS ......YOU! It's called freedom of speech BRIAN SIMMONS.
Signed, A Concerned Consumer.
P.S. My friend listened to this entire conversation with Mr. Simmons via blue tooth and can verify all of the comments made. It is preposterous in this day and age that someone has to tolerate this type of behavior from a "professional" when it was unprovoked. Again, I did not raise my voice, insult the dealership nor Mr. Simmons directly, I did not use profanity. I did not deserve this treatment and I will make sure others are aware of what happened to me so they are not subjected to the same. Quite frankly I am in shock that this dealership allows their managers to behave in such an inappropriate manner.
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