Please read all comments with one star is correct how to deal with Lorex cameras products and customers services if you purchased Lorex cameras either sooner or later you will find yourself anger with disappointed, all are true for one star, untrue for 4 or 5 stars because Lorex benefits by exchange one year extension warranty for free if clients choose to give them either 4 or 5 stars, my friend has their emails to prove it. Anyway, I recommend you stay away from Lorex products to avoid all problems and angers. My experience was painful waiting for them send a monitor replacement by warranty protection, but it seemed never happen. I called them 6 times already and passed 27 days still not got it. I filed BBB and FTC to make them response, will see the result. They are horrible should not make business with Americans. Their customer services always tell you a lie and keep doing that until you feel exhausted. Again, if you already had Lorex cameras, you would need sometime to put them in the trash can when its encounters problems. If you don't have Lorex cameras, you stay away from them with a big smile and say" damn, I am lucky to read all one star".