Their estimator/arborist returned the call promptly, showed up for the estimate on time, and was friendly and knowledgeable. Their crew was able to come out within a week. For $2300 they did the following: trim and remove seed pods from six palms including a badly overgrown fan palm, trim and shape five other trees, and completely cut back a badly overgrown 50 foot long and 30 foot high ficus hedge coming over the back wall from our neighbor's property (which involved climbing into the trees). They did a great job, cleaned up after themselves well and didn't damage anything. They gave me some helpful advice about two of my trees, dug earth out from around a tree that was planted too deep, and fertilized several trees that needed it. They were pleasant, professional and easy to work with. Would definitely use again.