I was without air conditioning for a whole week. I put my work order in and the next day a technician comes out and says there is a leak in the freon and it needs to be repaired (this was on a friday). Little did I know they are closed basically all weekend except Saturday they are open until noon. So I waited until Monday and thought I would hear back from them but I didnt. They called me back 5 days after the first technician reported the leak and scheduled me for a repair for day 6. The repair was scheduled anytime between 3pm-8pm. I get a call from the technician around 8:30pm and he says it's too dark I'll have to wait until the next day. He doesn't even make me his first appointment, I wait until around 2pm for him to show up and complete the job. This company has no compassion for what other people got through. A week without ac and my house was over 100 degrees everyday and I have 2 small kids. No one cared. I hope to never have to need this company again.