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  • I normally love this chain restaurant, but this wasn't a good experience. We arrived on a Saturday afternoon and there were plenty of empty tables. Our server was very perky and took our drink orders. One of the reasons we picked here is because they have a nice gluten free menu. We ordered appetizers, soup and entrees. Our soup arrived first which just irks me. Appetizers first please!!!!!! The wonton soup was good, a bit different than most since it contained several shrimp and water chestnuts. We then waited a long time for our dumplings. They were presented by a kitchen staff and looked beautiful but they didn't bring plates and he dashed away before we could stop him. Although our server had stopped by too many times before this, she was now nowhere in sight. We just ate them off the serving plate. Good, not great. Not really hot, especially after waiting all that time. The server did come by at some point to apologize for the delay and explained that's why she brought soup first. The manager and the server continued to keep dropping by to the point of annoyance. We waited forever for our food which was crazy since there were few patrons. Our entrees came, again with no plates. We caught him this time and he slowly brought back 3 plates. The bottom one was dirty and nobody in sight again. I got up and went to a serving station where a different server was standing and asked for a clean plate. He reached under the counter, pulled out a plate and then picked a white cloth up off the counter, wiped the plate and gave it to me. I stated I didn't want a plate he had just wiped with a cloth laying on the counter and he stated it was how they cleaned their plates. WHAT???????? I went back to the table and used a small bread plate for my meal. I was truly disgusted. The server stopped by and my husband started to tell her our situation but I stopped him since we had spent soooooooo much time talking with this server that I didn't want to prolong this anymore. As far as food goes, the gluten free Mongolian beef was good. The lemon chicken was tough and too thick. The fried rice had no eggs and wasn't hot. Overall, not a great experience.
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