Oh my gosh what a horrible nightmare this has been. I took my car here to be traded. We got there at about 7pm with no intention of trading that night since obviously paperwork takes a while. Well we saw a car we actually liked but as a family of 5 (plus a dog) the space was questionable. But we decided on it and shook on it at a certain price..only $10 over our ceiling (yep they'll try to talk to you past your ceiling). When we went back to financing and after signing and signing they hit us with "here's a warranty you pretty much have to buy....oh and it's going to cost you $50 extra a month"...by this time it was 11pm. We were just ready to get OUT of there and when we got peeved that the price went up that much, the financial woman looked at us like we were being unreasonable. Seriously??
Well after a week or so we decided the car just wouldn't fit our family needs. It was a nice car but just not big enough so we went back to find out that they not only didnt pay off the trade in, but they sold it....we are 3 weeks later, the car I traded in still isn't paid off but they already sold it so we can't get it back. In 3 days i may have to make a car payment on a car I don't even have anymore.
When you're having an issue they don't call you back, you get bounced around from person to person having to explain the situation a dozen times, get "disconnected" A LOT, calls are avoided..finally we had enough and traded the car we got there, for another one at another dealership. So good riddance.
However as previously mention, the car I traded in STILL has not been paid off. It's been "it will be paid Monday"..."later this week"..."it's in the mail" for about 3 weeks now. I'm pretty sure they use tactics that are either fully, or borderline illegal.