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| - DO NOT BOOK HERE! BAD SERVICES AND HORRIBLE STAFF. OVERPRICED GARBAGE.THEY RUINED MY WEDDING DAY.
Worst experience ever. Not only did the staff treat me and my MOH like garbage, but they did NOT do my hair the right way and it looked AWFUL. Then, when re-attempting to do it over and over, having to try and help the stylist... we ran out of time. An hour and a half away from my walk down the aisle, I was completely unsatisfied with my hair with no time left to re-do it myself. The receptionist was EXTREMELY rude when I went to the front to pay. I was quoted by the stylist that the total price with a 20% discount would be $130.00. They stated that the total with discount was $165.00. With tip, that would have amounted to $200.00 that I was NOT prepared to spend. The entire reason I went with this person/salon was the price!! I refused to pay beyond what was quoted to me and the stylist as least tried to back me up and they made her pay the difference!! UNBELIEVABLE. I immediately pulled the owner, Sabrina, aside..shaking and upset... about the walk down the aisle with hair that was hideous.. and she made NO attempt to console me. Nor did she ever wind up refunding me the money that I most certainly deserve. All she did that day was blame the stylist for going "out of policy". I had no explanation of this upon entering the salon and as far as I was concerned, up until the point that I tried to pay, nothing was OUT OF POLICY. That is the staff's fault, and I should NOT have had to take the fall for that. The inability to console me, or even TRY to make things right with me on my one and only wedding day has made this one of the WORST customer service experiences of my life. I will never get to re-do this day and am VERY unhappy of how I have been treated by Sabrina and the staff at this salon. Customer service is more than "company policies" it is making SURE that the customer leaves satisfied and happy (esp. on their wedding day!), returns for more services, and spreads the good word about the business. They have failed on all 3 accounts!! I will make every possible attempt to spread a negative word about this salon because they do not deserve good business when they don't care about their customers. Hope this place TANKS like the titanic!
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