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| - In all my 38+ years eating at Denny's I've only ever had to send something back on two separate occasions. I have NEVER in my life had to send something back 2x! and I've NEVER had to send a simple burger back!
Shockingly I had to send my burger back not once, but twice and then after speaking to the manager I ended up taking home a Super Bird that was barely edible. My Dad's Chick Fried Steak was crummy too.
Here's the scoop on my meal.. I order a Western burger which comes with tangy steak sauce drizzled over Onion Tanglers™ and melted Swiss cheese.
My plate finally arrives, they were rather slow, and the 1st thing I notice is a pile of black/brown crumbles next to the burger and that my fries are a pale cream color and look to be barely cooked. I lift the top bun and find about 1/2 a hamburger patty, and that 1/2 is completely falling apart, and several of the "onion tanglers" are burnt black.
I realized the crumbles I see on the side are PART of the rest of my hamburger patty. I call my waitress back (amazed that she served me this thing in the 1st place) and she says, "oh do you want me to have the cook make you another hamburger patty?" I say, uh yeah, thinking did she just say hamburger PATTY? It takes at least another 10 mins. There are maybe 15 guests in the whole restaurant and only 1 cook.
So the waitress comes back and says with a flourish, "he made you a whole new burger" like that is something remarkable. I'm looking at the thing which yeah it has the basics on it like lettuce, but there is no "tangy steak sauce drizzled over Onion Tanglers™ and melted Swiss cheese" and I immediately notice this hamburger patty is falling apart too!
So I then ask for the manager and I point at both burgers and ask her, would you eat either one of these? She was very apologetic and offered to have something else made, a sandwich maybe? (Clearly the cook is having a serious problem cooking an actual hamburger patty.) So I ask for a Super Bird and ask for it to-go since my Dad had finished eating about 5 min before they brought me the 2nd burger. I take the meal home, the sandwich was terrible, it too was falling apart, I was just amazed. I ate 1/3 of it just because I was so hungry and threw away the rest
It was crazy and my waitress was a complete idiot. I was very nice to her, since she was clearly clueless and young, so I just told her straight that I was amazed she served me the 2nd burger since it wasn't what I ordered and had much the same problem as the 1st one. She said sheepishly, "I wanted you to know I was trying". I told her if you're having issues like this with the cook you need to make sure the manager knows.
By far the WORST experience @ Denny's EVER. And the meal was already free from the Casino so you know it was really bad for me to complain.
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