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| - Well.. The food at Cheddar's is really good. This is about the 5th time we've dined there. Every time, the food was expertly cooked.
Our server was attentive and polite.
The bathrooms were impeccable.
I docked them a star because:
1: They only had one option for hot sauce, which is Tabasco. I like Tabasco, but for fried options, I prefer Louisiana.. or any other kind for that matter.
2. The table behind us had a couple with a 1 year old that kept screeching. Our entire meal was ruined by a couple of parents that didn't care about the noise their kid was making.
As we ate, I scanned the room, looking at other people's reactions. Each table within sight had at least 2 patrons that were upset by what was going on.
There was a staff member that was going around asking everyone how their meal was and I heard a couple of people complain, but nothing was done about it. The guy never came by my table to get feedback from us.
Our server asked if we wanted to order dessert. I told her it was too noisy and I declined a menu.
It's a Friday night. People are out trying to have a nice meal after a long week. Granted, the ambient noise level at Cheddar's is pretty high, but the noise this child was making was jarring and just plain unnecessary.
When the staff and management lets things like this happen, it sends a clear message to the patrons. I have been in a couple of restaurants that have successfully put an end to similar situations. Offer them a seat in the patio and a free dessert.
My wife and I have 2 daughters. We know how it is to be parents of young children. One of them was a noisy child. One of us was responsible enough to take my daughter outside until she behaved. If the parents aren't parenting in the restaurant responsibly, then the restaurant should take measures to make sure the rest of the patrons aren't negatively affected by a couple that neglects to keep their child at an acceptable volume.
I like the food at Cheddar's. I will probably return and keep them on a "short leash". The first sign of trouble, I will be more proactive and simply walk out, since now I know staff and management will not save my night from parents like the ones I mentioned above.
If the management of Cheddar's is actually reading this, you people need to have a staff meeting about what to do in these situations. This incident happened between 6:50-7:30 on Friday, September 22, 2017. The table in question was located right behind the host station, right in front, and in heard the screeching as I was giving my name to the host, and we looked at each other and acknowledged the noise this child was made, so I know he was aware of the problem. He was just as annoyed as I was.
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