I felt compelled to write an updated review since I was first to write a review on this establishment and give it a 4 star rating.
Based off my past recent experiences, I would now give it a 2.5 star rating for the following reasons.
The quality of food is still good for a Japanese ayce establishment.You can't expect the sashimi quality to be the same quality as Zen or Cafe Michi, you get what you pay for. Sometimes the food can be hit and miss. Sometimes specials are not available and the presentation of food has dropped, initially the plate presentation was great for an ayce hence the rating dropped.
The area where standards have really dropped and is close to an absolute mess is the service. The recent posts are pretty accurate. When you first walk in the door, no one greets you or seats you anymore for at least 5 minutes which feels quite embarrassing and keep in mind, the place is never 1/3 full.
The place sometimes is shortstaffed, leaving the waiters/waitresses frustrated and it shows in the way customers are serviced. Having a kettle of green tea placed on your table along with a menu takes a while when it should be the first thing done once your seated. The biggest issue with the establishment is the kitchen, the food takes an abnormally long time to get to your table which is ridiculous considering the place is never full. When I say long, usually 30 minutes minimum or longer which is really long compared to it's competitors in Markham or in general.
In the end, management really needs to address these problematic issues specifically service and how slow the kitchen is or the place IMHO won't last longer than a year. It's quite disappointing since the place has only been open since November and the standards have dropped so fast.