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  • Dr Belitzky seems to know her stuff, and their offices are beautifully decorated. However I am looking for a new endo because I am SO frustrated by their PHONE setup! They have it so that it is NOT POSSIBLE to reach a live person. And much of the time, you can't even leave a message. The voicemail system won't accept messages during lunch or after hours. And the phone tree is very confusing to try to find the person to leave a message for. Here is how my call attempts went today: Call 1. Closed for lunch & not accepting messages (12:30pm). Call 2. Still closed for lunch (at 1:20 pm, even though their messages say they are only closed from 12-1pm?!). Voicemail system asked me to log into my mailbox. ?! Call 3. Got voicemail & list of 6 options to press. Couldn't remember if it said press 136 or 138 for the person I needed (unnecessarily complicated). Message doesn't repeat, had to hang up & try again. Call 4: Pressed the right option this time. Rang 12x & got a message saying no one was available. It hung up on me. No way to leave a message?! Call 5: Closed. No option to leave a message. (4:30 pm) So now I've spent EVERY break and lunch I had at work today, just trying to leave a message for the Endo. 5 calls later and still unsuccessful. I'm sure tomorrow will be just the same. And I'm trying to reach them about a complication with my meds. THIS IS IMPORTANT!!! And it's not just today. It took me WEEKS to get ahold of them when I needed my first appointment. I had already given up and asked my PCP for a new referral. This office ended up finally calling me back before the PCP's office did, so I went ahead and made the appointment. But I should have known that if they take weeks just to make a single appointment, that was a red flag for future issues. Now I've wasted my time with a few appointments, and have to start over elsewhere because of how difficult this office makes it to reach them. Very frustrating. Until they make it so that you can reach an actual person when you call, I would highly recommend avoiding this office.
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