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  • Associates are stuck up; very poor customer service. Took my mom here when she came to visit from TX. She had decided she wanted to buy a new handbag she had her heart set on. This was not our first time to this location or other LV stores. My mom owns several LVs and high end designer bags so she knows what level of service to expect from stores such as LV. Usually customers are warmly greeted as they walk in. When we went no one greeted us at all. We proceeded straight to where the handbag was displayed. No one was available right away to help us so we patiently waited at the counter. The store wasn't super busy but the associates on the floor were all assisting other customers. After standing there for about 1-2 mins another customer walked in and came up to the counter next to us. An LV associate walked out from the back, briefly glanced at us and continued to walk right past us and up to the other woman and asked how she could help her. The women said she was still browsing. We watched as the associate continued on and approached another male customer and offered her assistance. We continued to wait there for someone else but I was completely disgusted at that point. After waiting a while and still no one greeting us or offering assistance we left. My mom decided not to buy her LV here. Instead we went to Neiman Marcus to check out Chanel. If these associates work on commission or quotas they missed out on a pretty good and easy sale!
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