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| - Stopped by for the first time!! Exited cause it had been about 10 years since a visit to Orlando Park. Ordered a thin crust as we were kind of in a hurry, not wanting to wait on the deep dish. I first noticed our server didn't write the order down and then had to return to verify the drink order,,, there were only 2 of us, yes ice tea and Pepsi thank you another visit 5 did you say medium?? Um no it was a small but medium is fine. 50 minutes later out comes a deep dish. Then she's asks did you want a thin crust?? Yes that's what we ordered, Stephanie isn't a fan of deep dish in the slightest!! Server offered to make a thin and it would be out in 15 minutes, well that's what we were hoping for 35 minutes ago!! Server was nice, she returned I asked for the check to pay for the drinks, the manager came over an apologized and said the drinks were on the house and also sent the pizza home with us. I understand mistakes but I felt there was too much time for no communication the responses to error were also delayed which basically ruined our nice day to Champaign. The bad mood was set, and it's difficult to pull her out of it!!! I do recall the manager saying I hope you give us another chance, I would but Stephanie won't there are far to many other options to potentially have this mistake happen again? I think she would have came back if only she tried the thin crust that never made it to the table.
Ana, thank you for your reply. Unfortunately the first impression is always important !!! This has and will continue to taint the feel of your company, it may not be right, but when there are so many other places that do get the order correct, why is it important to give another chance to a place that couldn't perform the way it should have? Think of this you need to have a appendix removed you go to pre-op learn what's going to happen expect a certain result and how to recover afterwards. Ok you have the procedure to learn the didn't remove your appendix but a kidney, but you still need your appendix removed are you going to the same surgeon?? No it may have not been his fault ? What why perhaps his support staff told him wrong or scheduling made a error many things can happen in every business and environment but sometimes a repeat customer will not return. I'm sorry but this visit ruined your experience for us severely, what I'm dealing with is a very finicky picky eating spouse and it truly did affect the rest of the day we were cranky for not eating and yet had to wait another 4!hours to get food. I do appreciate your response although it won't change things. Even if you were to send a gift card ( don't ) we wouldn't use it. We will just go where they get things correct, I'm truly sorry this happened for both of us!!!!
Scott
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