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  • So disappointed. I have one spare day before a conference and decide to splurge on a massage. Everything started out wonderfully until - the power went out. Yes - not the spas fault - but how they reacted was awful. So you're on the table and now the lights are out. The music has stopped. Your masseuse is of course thrown off. The towels aren't hot. The hot oil isn't even warm. They have to open the door to get some light and air in - where people are running up and down the halls. You can hear every conversation - every footstep - so much for relaxing. My masseuse did everything she could but it's just not a good situation. Massage ends, I head out to pay. No mention of the blackout. I ask about it. They are surprised that I asked. She asks the manager and they offer a 20% discount - but of course add a 20% gratuity. I have no issues with the gratuity - again wasn't the masseuses fault. But 20% discount? 70 of the 80 minute massage was terrible. It would have been more relaxing sitting in the hotel lobby for 70 minutes. I asked them to relook at it. The response was - you should have stopped and rescheduled. This upset me. Like I have time to go for massages while I'm working. She did return with a 25% discount - and a note that the manager was heading to a meeting so that's all they could do. Ugh. I paid. I left. It sucked. I'm sure if you are planning on coming you won't have this scenario - it's one in a million. The disappointing part was how they reacted. I expected more from such a high scale place.
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