Unfortunately, after years of coming here I was forced to change vets after the front desk staff was continuously rude to me when I would call to schedule appointments for my dog to have his nails clipped. I also called once to inquire about scheduling a visit for my cat to have surgery on her leg. They basically were uninterested in assisting. If I was just a random person calling in I could understand, but I am an established client. I would look elsewhere before you try to establish yourself with this veterinarian.