The lady at the front desk was very kind. However, the mechanics did a horrible job on my oil change service. I had a qpon from my job that included a tire rotation with the oil change. The mechanics lied and said my rotation could not be done because my front tires were old. I believe they were upset that I was only getting an oil change and turned down the offer for a transmission flush. I overheard the front desk lady ask a customer on the phone if he/she wanted a transmission flush. When she told the mechanics that the customer said yes, the guys started cheering and making noise as if they had just won a prize. I went to Discount Tire and they told me I still had a lot of tread on tires and rotated my tires for for free since I purchased them there. Also, the oil change at AAA included refilling my fluids. I knew I needed more windshield wiper fluid before I pulled in. They checked-off that it was completed. Pep Boys refilled that for me and told me I needed a new wiper blade. Very disappointed with their dishonesty and will NEVER return again!